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Hop Step Inn | Faq
Hopstepinn Is A Budget Accommodation Which Is Located A Convenient Area In Tokyo And Offers Comfortable Stay With A Cheap Price But Provides All Necessary Things.
Hop Step Inn,ホップステップイン,oji,王子,HOTEL,ホテル
15543
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Faq

Can I make a reservation by phone?

No. We are very sorry, but we only take reservation by online. We appreciate your understanding and cooperation.

Do you have an extra bed or baby bed?

Yes. We have an extra sofa bed but not baby bed.

Is there bathroom and toilet in the room?

No. But there are bathroom and toilet each floor.

Can I check-out early morning?

Yes. Please let us know 1 day before your check-out date in case of that the guests check-out before 6:00am.

Can I extend check-out time?

Yes. Until 14:00pm to the maximum, 1,000yen surcharge is required every 1 hour after 10:00am.

Do you have an extra bed or baby bed?

Yes. We have an extra sofa bed but not baby bed.

Do you have a curfew?

Basically, the front door locks at 1:00am; however, once the guest check-in to the hotel, the front door can be opened 24 hours with the room key card.

Do you have a safety box inside of the room?

No. Instead of that, there are coin lockers at a lobby.

Can you change the towel and linen every day?

Yes. Our cleaning staffs clean your room and change towel and linen every single day, but the service is until 14:00 pm. (Request for cleaning is unacceptable after 14:00 pm.) Also, please put out “Don’t disturb” on the doorknob if you wouldn’t need cleaning. *According to our policy for the long stay guest, we will clean your room at least once in every 3 days for cleanliness.

Do you have a party?

Yes. We often hold a party for the guests once a month. Sushi, pizza, and free drinks are served. Pictures are seen on our Facebook.

How about child rate?

1 child can be stayed with parent in case of he/she is under 5 years; please make a reservation for another room if you have more than 2 children. There is no charge under 5 years old. Over 5 years old is regarded as an adult.

Can I leave luggage before check-in and after check-out?

Yes. We keep the luggage on the day of check-in and check-out. In case of that the guest needs to leave the luggage more than 1 night, 500yen is charged per luggage per night. It is free if you have another reservation(within 1month) in ahead.

Can I check-in to the hostel before 15:00pm?

Yes/No. It depends on the situation. In case of that the room is ready, the guest can check-in without extra charge.

What time is the latest check-in?

The reception is closed at 1:00am so please check-in before that time.

Do you reserve a restaurant, ticket for the guest?

No. We are very sorry that we cannot reserve restaurant, ticket for the guests. We can help making a reservation during the guests’ stay, but reservation can be made by the guest in person.

Do you have a meal service?

No. We are very sorry, there is no meal service. There is a kitchen at a lounge including dishes, cooking tools, seasonings, microwave, and toaster are available free of charge.

Do you have a coin laundry?

Yes. There is two washing machine and two dryer at a lounge.

Can you change the dormitory bed’s linen every day?

No. The dormitory room is cleaned every day but not changed linen.

Is Wi-Fi available in the room?

Yes. Wi-Fi is available whole of the hostel.